新编六级听力练习 第325期

Passage Three
Many people dislike walking into the bank, standing in long lines and running out of checks. [33]They are dissatisfied with their bank's limited hours, too. They want to do some banking at night and on weekends. For such people their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week. Many banks are preparing online branches or Internet offices, which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At gaze online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically and even email questions to the bank.
Banks are creating online services for several reasons. [35]One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. [34]The convenience of online banking appeals to the kind of customer banks most want to keep, that is, people who are young, well-educated and have good incomes. Banks also want to take advantage of modern technology since they have moved into the 21st century.

Questions 33 to 35 are based on the passage you have just heard.
33. What is one of the reasons for people's dissatisfaction with traditional banks?
正确答案：A
解析：根据“他们对银行有限的营业时间不满意”，故选A。
34. What kind of customer does online banking most appeal to?
正确答案：C
解析：根据“网上银行的方便吸引了银行最想留住的那类客户，即那些受过良好教育、高收入的年轻人”，故选C。
35. Why do banks create online services according to the passage?
正确答案：A
解析：根据“一个原因是银行必须竞相争夺客户……”，故选A。