剑桥商务英语BEC口试全真试题

Phase II CARD     A: WHAT IS IMPORTANT WHEN

    Planning a presentation

    ． Finding out about the audience 
    ． Researching the topic

    B: WHAT IS IMPORTANT WHEN…? 

    Aiming to improve customer service

    ． Staff training 
    ． Customer satisfaction

    C: WHAT IS IMPORTANT WHEN … 

    ． Managing a project 
    ． Encouraging teamwork 
    ． Keeping to schedule Phase III Card     Programme for New Staff

    The manufacturing company you work for would like to introduce a full programme of training for new staff. 
    You have been asked to help prepare the programme. 
    Discuss the situation together, and decide:

    ． What should be covered by the training programme 
    ． How else new staff can be helped to settle into their jobs as quickly as possible